Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should you wish to make a claim under the Australian Consumer Law, please contact us using the details set out below.
- A major failure may include, but is not limited to, DOA (dead on arrival) operation.
- Acceptable quality examples may include, but are not limited to, Trigger Switch damage, Thermal Print Head (TPH) quality on receipt due to transport damage, delivery marking/ indentations/ dents on the product, damaged carton or product labelling.
- Sufficient use of the product may be determined, but is not limited to, scratches, markings or damage to the TPH or loading rollers. As per Our Warranty the machine must be operated using only a MiScreen Frame with regular cleaning of the TPH and loading rollers. Any markings, lines or damage on either TPH or rollers from use of other frames or dust/ debris will have deemed the machine warranty expired through either product misuse (inside the original warranty period) or sufficient use by the customer (outside the original warranty period) and the part is a consumable in need of replacement outside warranty.
- Note: Claims for acceptable quality should be made BEFORE the product has been opened or used. Where a product has been used we may determine you have accepted the quality of the product and forgo the need for a replacement to be issued.

Our Warranty

This product contains consumable items including Thermal Print Head (TPH), loading rollers, frames, mesh and accessories that require ongoing maintenance and/or replacement after a period of use. This product is covered by manufacturer warranty set out in this document (Our Warranty). Our Warranty is for a period of twelve (12) months from the original date of purchase or where sufficient usage has been obtained by the customer in which case the 12 month warranty will have expired, which ever may occur first, and is in addition to (and does not exclude, restrict or modify) any rights or remedies to which you may already be entitled to under the Australian Consumer Law or any other relevant law relating to this product.

Our Warranty (which is subject to the conditions below) covers rectification of any fault arising from defective materials or components, or faulty workmanship. The product will be repaired or replaced at the option of NEHOC Australia, and all costs of cleaning, removal, cartage, freight, travelling expense and insurance are to be paid by the claimant.

In order to obtain a warranty service you may be required to return the product to NEHOC Australia for inspection and evaluation, along with evidence of purchase for a determination of whether the warranty applies.

If you have been asked by NEHOC Australia to return the product and the product is defective and covered under the applicable warranty period, NEHOC Australia shall provide the appropriate warranty service and reimburse you the reasonable shipping costs (excluding overnight freight costs, insurance costs, import documentation/ customs/ duty/ quarantine/ fumigation costs)

If the warranty does not apply, either due to improper use, damage or negligence (or the warranty period has expired), you will not be reimbursed for the reasonable shipping costs and NEHOC Australia may charge to return the product.

Should you wish to make a claim under Our Warranty log into your account and visit the Resolution Centre on NEHOCdirect.com - you can allocate a claim against your invoice, everything is recorded and there' no chance of your urgent requst 'going missing', Alternatively you can phone NEHOCdirect Customer Support on +61 (02) 9979 9105 who will perform this manually for you.

Warranty Conditions

Our Warranty is subject to the following conditions:

1. That the product was purchased from an authorised NEHOC Australia distributor.
2. That the purchaser carefully follows all manuals, instructions and guides provided with the product relating to the proper unpacking, installation, usage, cleaning, maintenance schedule, cooling, storage and care of the product and does not use the product for any purpose other than the use for which is has been designed.
3. That the purchaser complies with all relevant electrical wiring regulations when installing and using the product, including the use of a device to protect against electrical over-voltages or surges that may damage the product. In addition, the product is removed from all power outlets when not in operation for longer periods of time, including overnight.
4. The product is cleaned using only alcohol applied to cotton, as per the Maintenance Schedule outlined in the manual and this warranty.
5. Our warranty does not extend to or include improper use which includes, but is not limited to:

                a) Damage, scratches, indents or any markings to Thermal Print Head (TPH) from incorrect frame usage, or where frame has made contact with the TPH causing damage.

                b)  Failure to use MiScreen frames including alignment holes and end stop hole may cause damage to TPH and Loading Rollers. Use of custom frames is deemed improper usage with no claims for service or repair under warranty available.

                c) Defects caused by normal wear and tear, accident, negligence, tampering, alteration, abuse, misuse or by any cause unrelated to defective materials and/or workmanship.

                d) Any product dismantled, opened, repaired or serviced by any person other than an authorised employee of NEHOC Australia.

                e) Use of product for commercial, business or trade printing applications, where print volumes are higher than 500 per screen.

                f) The provision of service under Our Warranty is limited by the boundary of the nearest agents area. Travelling costs incurred for onsite service outside this area are not covered by Our Warranty.  These costs will be disclosed to you for acceptance by you prior to your claim being processed.

Warranty Serviced by NEHOC Australia Pty Ltd
Phone: (02) 9979 9700   |   E-mail: miscreen@goccopro.com   |   Product website: www.goccopro.com.au