Use of the product is understanding and acceptance of Our Warranty and Warranty Conditions. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should you wish to make a claim, please contact us using the details set out below.

• A major failure may include, but is not limited to, DOA (dead on arrival) operation.
• Acceptable quality examples may include, but are not limited to, broken glass or heat lamp on receipt due to transport damage, delivery marking/ indentations/ dents on the product, damaged carriers, damaged carton or product labelling.
• Sufficient use of the product may be determined, but is not limited to, markings or discolouration on the internal rollers. As per Our Warranty the machine must be operated using a Carrier at all times which contains the Spirit Paper leaving no marks on internal parts.
Note: Claims for acceptable quality should be made BEFORE the product has been opened or used. Where a product has been used we may determine you have accepted the quality of the product and forgo the need for repair/replacement to be issued

Improper Usage - Multi-person Usage/ Studio/ Shop

TIMmy is not warranted for usage in studios or shop applications. The TIMmy Thermal-Copier model is a personal copier for single artist usage only at home, or in a single owner/ operator studio.

The usage and cooling specifications of this model are not designed or manufactured for multiple artists/ person usage, or repetitive operations within a studio/ shop environment. This is a single person usage model only. For studio/ shop usage the TIM model (code: TC-TIM) is designed and warranted for this application.

Our Warranty

This product contains consumable items including heat lamp, glass, rollers, parts and accessories that require ongoing maintenance and/or replacement after a period of use. This product is covered by manufacturers warranty set out in this document (Our Warranty). Our Warranty is for a period of twelve (12) months from the original date of purchase or where sufficient usage has been obtained by the customer in which case the 12 month warranty will have expired, which ever may occur first, and is in addition to (and does not exclude, restrict or modify) any rights or remedies to which you may already be entitled to under the Australian Consumer Law or any other relevant law relating to this product.

Our Warranty (which is subject to the conditions below) covers rectification of any fault arising from defective materials or components, or faulty workmanship. The product will be repaired or replaced at the option of NEHOC Australia, and all costs of cleaning, removal, cartage, freight, travelling expense and insurance are to be pre-paid by the claimant.

In order to obtain a warranty service you may be required to return the product to NEHOC Australia for inspection and evaluation, along with evidence of purchase (including this warranty form with original serial number label, the price paid and the date the item was purchased) for a determination of whether the warranty applies.
• If you have been asked by NEHOC Australia to return the product and the product is defective and covered under the applicable warranty period, NEHOC Australia shall provide the appropriate warranty service and reimburse you the reasonable shipping costs (excluding express/ overnight freight costs, insurance costs, import documentation/ customs/ duty/ quarantine costs).
• If the warranty does not apply either due to improper use, damage or negligence (or the warranty period has expired), you will not be reimbursed for the reasonable shipping costs and NEHOC Australia may charge costs to return the product to you.

Should you wish to make a claim under Our Warranty, email support@thermal-copier.com or NEHOC Service on +61 (02) 9979 9700, 

Warranty Conditions

Our Warranty is subject to the following conditions:

1. That the product was purchased and installed in Australia or New Zealand directly from an authorised NEHOC Australia distributor.

2. That the purchaser carefully follows all manuals, instructions and guides provided with the product relating to the proper unpacking, unlocking, installation, usage, cleaning, maintenance schedule, cooling, storage location and care of the product and does not use the product for any purpose other than the use for which is has been designed, including studio and multi-person usage.

3. That the Customer complies with all relevant electrical wiring regulations when installing and using the product, including the use of a device to protect against electrical over-voltages or surges that may damage the product.

4. The product is allowed to cool for 30 minutes after each use. In addition, the products is removed from all power outlets when not in operation for longer periods of time, including overnight, as per the manufacturers operating guide.

5. Our warranty does not extend to or include improper use which includes, but is not limited to;
   a) Defects caused by normal wear and tear, accident, negligence, tampering, label removal, alteration, abuse, misuse or by any 
   cause unrelated to defective materials and/or workmanship.
   b) Damage caused by improper machine placement or insufficient cooling, both during and after use, or where machine is turned off prior to completion of any cool down process.
   c) Machine warranty does not apply to accessory tattoo spirit thermal paper which is heat affected/expired/poor quality manufacture or fails to provide proper reproductions of artwork, where a specific machine fault can not be demonstrated in advance. Service charges apply to machines returned falsely under warranty claim, where fault is demonstrated as paper.
   d) Use with non-carbon based artwork, or contains improper levels of carbon to image designs.
   e) Machine usage without an approved carrier will void all warranties through improper usage.

Imported and serviced by NEHOC Australia Pty Ltd
Phone: (02) 9979 9700   |   E-mail: support@thermal-copier.com