Installing this part yourself?

It is recommended a qualified service technician install this spare part to ensure correct operation and maintain the product warranty.
- contact us for machine service or to install of parts with full parts warranty.

Where the product is purchased by the customer, a limited product warranty applies. Please read before purchase, as opening packaging is acceptance of limited product warranty for self install.
- product remains warranted against faulty manufacture.
- product is not warranted once opened/ installed due to improper installation or usage by the customer.
- no installation/ wiring/ technical documentation/ information/ install videos are available for self install.
- damage caused to machine/ persons/ components not covered by self install.

Transport Damage must be notified prior to install/ usage.
- The product will be safely packaged and shipped.
- Upon receipt, please check your package contents carefully.
- Where damage to the item occurs in transport, is MUST be reported within 24 hours of delivery.
- Where the customer fails to notify us of transport damage within the 24hour period, it is acceptance the customer forgoes all claims for damages, incorrect description, damaged product, incorrect product description and claim for transport damage.

The above conditions have been instigated due to fraudulent claims by customers for transport damage following improper installation/ handling of the product. If you are not qualified to install the spare part, you are unable to attempt install, break the part and claim a return/ credit.
- Please return machine for service by a technician.
- The part remains warranted against faulty manufacture at all times, not improper usage by the customer.

Model: TIM Thermal-Copier
Serial: TIMxxxAU

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you receive a product that does not meet your expectations, you may return it for a refund or exchange - prior to opening the product. Our Sales Terms apply to all returns.

Where products have been opened, suitability of usage has been determined and no refund is available for change of mind purchases on used products. This does not exclude warranty claims where products may be faulty or contain a manufacturing fault.

It is recommended a qualified service technician install this spare part to ensure correct operation and maintain the product warranty.
- contact us for machine service or to install of parts with full parts warranty.
- Where the product is purchased by the customer, a limited product warranty applies. Please read before purchase, as opening packaging is acceptance of limited product warranty for self install.
- product remains warranted against faulty manufacture.
- product is not warranted once opened/ installed due to improper installation or usage by the customer.
- no installation/ wiring/ technical documentation/ information/ install videos are available for self install.
- damage caused to machine/ persons/ components not covered by self install.

Feel something is not right or need to make a warranty claim? Visit the Warranty Support section so we may assist you promptly.